Customer support specialist with EN + Another EU language

Náplň práce, pravomoci a zodpovědnosti

- Provide inbound and outbound (phone, email, web form, chat, community) application/ functional support and resolution to customers (external and internal) while presenting the company in a positive and fair manner with timely updates and knowledgeable answers
- Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments
- Maintaining the quality of the customer support organization (release readiness, process definition, training, service audits)
- Document transactions in CRM system

Jiné výhody

- Salary 38-42.000 CZK based on previous experience
- Company benefits package (5 weeks vacation, sick days, full paid meal tickets, Multisport card...), annual bonus
- Possible career growth
- Working in an international environment with a strong focus on people development

Osobnostní předpoklady a dovednosti
- Working in a customer service call center or help desk environment strongly preferred
- Working with individuals from diverse cultures preferred
- Working within structured time frames that provide limited flexibility
- External and Internal client experience
- Experience with creative problem solving for customers

Práce v oboru: Administrativa, Telekomunikace

Lokality: Praha