Customer Issue Resolution Specialist with Polish

Náplň práce, pravomoci a zodpovědnosti

Management and resolution of customer complaints using SAP and Salesforce tools
Responsibility for the entire complaint resolution process up to customer feedback
Verification of summary metrics for other departments and analysis of critical areas which need improvement
Collection activities and management of customer payment process
Cooperation with Central Risk Management Team and the Global Service Center

Jiné výhody

Long-term opportunity in a reputable international company
Support of personal and professional development
Flexible benefit system
5 weeks of vacation and 3 sick days
Contribution to the pension scheme
Life and accident insurance

Osobnostní předpoklady a dovednosti
Our client, a Fortune 500 company, is currently hiring the Czech-based member of their international Customer Issue Resolution Team. If you are an organised, self-driven and versatile person with a strong customer service and complaint handling background and would like to build your career in an international company, this opportunity is for you.

Experience in customer service and complaint handling is a must
Self-driven, independent personality motivated to follow through with their tasks
Fluent English for internal communication and use of internal systems and materials
Advanced Polish and Czech for communication with customers
Knowledge of SAP and Salesforce or a strong background in other ERP and CRM systems

Práce v oboru: Administrativa, Služby

Lokality: Praha