IT Help Desk with German

Náplň práce, pravomoci a zodpovědnosti

Brno, the Czech Republic, Full-time, Mid/advanced level role.

INFOSYS provides career opportunities and stable employment in a multinational environment where YOU can get a chance to use various languages, be a part of the prominent and world-famous brands, acquire and upgrade IT skills working from the all-new office building in the center of Brno.


Your workday will just fly by as you will:

• Be assigned for one future-oriented, long-lasting and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
• Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
• Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support);
• Be a member of the international, dynamic and innovative company environment.

Why does Infosys choose you? You definitely:

• Speak and write in English AND German fluently;
• Handle phone calls, a necessity to reply to emails and give a useful guidance to the client;
• Perceive multitasking and problem solving as a piece of cake;
• Are a daily user of Windows, Android or iOS, Microsoft Office, etc.
• Want to be a team player rather than a lonely wolf;
• Can be punctual and relied on.
• Have been a part of the Customer Support field.

Jiné výhody

Infosys esteems you as we provide:

• Long-term and stable cooperation;
• Full home office - you must be living in the Czech Republic;
• Performance bonus;
• Financial appraisal for referring your friends and acquaintances;
• Monetary compensation of the night shifts and compensation days for working at the Czech state holidays;
• Meal allowance;
• Multisport card;
• Cafeteria;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 25 days of a paid leave;
• Brand new offices (Vlnena street) with a game room, a silent zone, kitchenettes, a terrace in the center of Brno, 2nd largest city of the Czech Republic;
• Expat Assistance Services for new joiners;
• Teambuilding activities.



Infosys appreciates your time so the hiring process is usually concise:
Apply – Receive a respond after your CV evaluation - Get a call from our Recruiter – Arrange a video conference with our Team Leader/Manager – Get a feedback/offer – Navigate your next with Infosys.

Minimální požadované vzdělání: Secondary with school-leaving examination
Pozici vyhovuje i uchazeč se vzděláním: Follow-up/Higher Professional Education, University student, University education (Bachelor's degree), University education (Master's degree), Postgraduate (Doctorate)

Znalosti

• Language skills
  • English - Upper intermediate (B2)
  • German - Advanced (C1)

Práce v oboru: Administrativa, IT, Telekomunikace, Zákaznická podpora

Lokality: