IT Service Desk Agent - Greece

Náplň práce, pravomoci a zodpovědnosti

- record and classify received Incidents and undertake an immediate effort to restore a failed IT Service as quickly as possible
- assign unresolved Incidents to appropriate Tier 2 Support Group
- log all Incident/Service Request details, allocating categorization and prioritization codes
- keep users informed about their Incidents’ status at agreed intervals
- associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
- provide first-line investigation and diagnosis of all Incidents and Service Requests
- verify resolution with users and resolve Incidents in ITSM tool
- escalate Major Incidents to senior analysts

Jiné výhody

€1200 - €1500 gross pay per month, Net x 14 salaries
Approximately €120 gross per month, extra for night shifts (since the roles are 24/7 working 5 days per week, in rotation).
Free flight tickets to Athens if candidate is relocating.
Up to 2 weeks free accommodation, until candidate find a place to rent.
Phone, mobile & internet discounts with OTE.
€20 children gift and €60 Christmas check.

Minimální požadované vzdělání: Primary education
Zaměření, obor: To provide 1st line support to end users (via application consoles and Remote Assistance) related to computer systems, software, hardware and Mobile devices. Properly escalates unresolved queries to the next level of support.
Pozici vyhovuje i uchazeč se vzděláním: Postgraduate (Doctorate), University education (Bachelor's degree), University student, University education (Master's degree), Follow-up/Higher Professional Education, Secondary with school-leaving examination, Secondary without school-leaving examination

Požadovaná praxe

• Pozice je vhodná pro absolventa

Znalosti

• Language skills
  • English - Intermediate (B1)

Osobnostní předpoklady a dovednosti
We are offering you an interesting opportunity to work and live in Greece, in the one of the most popular holiday destination in the world. This job does not require an IT skill, or the study of informatics, rather than general knowledge in the subject of
telecommunications, internet and PC.

Even better if you also speak in any of the following languages: Hungarian, Slovenian, Croatian, or Polish.

Práce v oboru: Administrativa, IT, Zákaznická podpora

Lokality: