Business conduct coordinator - Czech & Slovak speaker [1-year contract]

Náplň práce, pravomoci a zodpovědnosti

Your daily responsibilities:

 Solving customers’ issues and complaints in accordance with Rules of Conduct, Business Policies and defined procedures
 Investigating and escalating potential rules violations according to the Dispute Resolution Process including arbitration and mediation with customers
 Regularly proactively monitoring the Internet regarding customers’ activities (e.g. Web pages, auction platforms, social community platforms, etc.)
 Receive, review, amend and approve: Business Support Material, advertising and business stationery, product awareness events in the public domain
 Maintain appropriate records in relation to all tasks. Compile regular and special reports according to the procedures
 Provide relevant information customers by using the various communications channels and educate customers on application of Business Policies
 Proof-reading of Business Conduct materials for Czech and Slovak market

Jiné výhody

We offer:
 A challenging and varied job
 Possibility of personal and professional development
 Salary package in accordance to qualifications
 Pension scheme
 Nice and informal working environment such as open and honest communication, good cooperation and friendly colleagues

Minimální požadované vzdělání: Follow-up/Higher Professional Education
Zaměření, obor: business
Pozici vyhovuje i uchazeč se vzděláním: University education (Master's degree), University education (Bachelor's degree)

Znalosti

• Language skills
  • English - Intermediate (B1)

Osobnostní předpoklady a dovednosti
Profile we look for:
 Relevant experience within sale’s oriented and commercially focused organization
 Fluency in Czech and Slovak
 Good communication skills in English
 Ability to work within tight deadlines and high level of attention to details
 Highly developed communication and interpersonal skills
 Highest degree of ethics and integrity
 Excellent time management and prioritization skills
 Flexibility and capacity to handle the main stakeholders
 Experience with MS Office, Internet, Social Media

Práce v oboru: Obchod, prodej, Management

Lokality: Praha