Customer Service Representative with French

Náplň práce, pravomoci a zodpovědnosti

Why should you apply?
• You will earn above-standard salary for this type of role in the region: 31,000 CZK gross (900 EUR net) + performance bonus
• Unlike in other call centres, you will work during standard office hours - no nights or weekends.
• You will be reimbursed up to 30,000 CZK gross for your relocation expenses.
• You will get a chance to work in the amazing city of Brno (https://vimeo.com/121721442)

Your responsibilities will be:
• Respond professionally to customer enquiries via email, phone & chat (90% B2B)
• Always be willing to go the extra mile to exceed customer expectations
• Conduct customer training sessions to help the customers use the company’s products
• Participate on adhoc projects and site testing

Later you can grow to the position of:
• Senior Customer Service Administrator
Client Trainer for company products
Team Leader

Jiné výhody

Our client offers:
• An international and multicultural working environment in a shared service centre
• 5 weeks of vacation, 4 sick days
• Flexible working hours
• Job related continuous training
• Contribution to pension and life insurance saving accounts
• Premium Health care for free, with a discount for family members, health days, fruit days
• Language classes (English + Czech)
• Meal vouchers (100 CZK, 55% paid by the employer)
• Multisport card to 700 facilities
• Career progression opportunities

Location: Brno, Czech Republic
Contract: Permanent
Flexible working hours: Mon – Fri, 8 hours per days, starting between 8 and 10am
Starting date: Negotiable
Recruitment process: 2-3 rounds, phone or skype interviews and/or F2F + online test

If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation
Anna Gabaľová, REED – MSS
Anna.Gabalova@reedglobal.com

Follow us on our company website: www.reedglobal.cz, www.facebook.com/RSRCzechRepublic

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Minimální požadované vzdělání: Secondary with school-leaving examination

Znalosti

• Language skills
  • English - Advanced (C1)
  • French - Advanced (C1)

Osobnostní předpoklady a dovednosti
We are looking for:
• Fluent knowledge of French and English
• Excellent communication skills
• Previous experience with interaction with customers
• Customer and detail oriented
• Strong team player

Práce v oboru: Administrativa, Překladatelství a tlumočnictví, Zákaznická podpora

Lokality: Brno-město