CUSTOMER CARE SPECIALIST (Pharmaceutical dept.)

Náplň práce, pravomoci a zodpovědnosti

Ref. č.: 20-28-257511. Do you have previous experience in CUSTOMER CARE? Are you interested in a PHARMACEUTICAL FIELD? Do you want to communicate and cooperate with customers from this field while working for one of the well-established INTERNATIONAL firms in Prague? It only requires one 1 click – APPLY NOW! Responsibilities: Providing the highest level of customer service excellence to customers Managing order management process for customers within the pharmaceutical/medicine division Ensuring that customers´ needs are met in a timely and professional manner Order processing in an accurate and timely manner Maintain and update individual customer forms, ensuring that all information is accurate Maintains knowledge of company products and customer service processes Work as a part of a team

Jiné výhody

If you meet all the above mentioned requirements and you´ll become one of us then you can look forward to the following package of benefits: Flexible working hours (fix hours between 10 - 16h) Occasional work from home 5 weeks of vacation 5 sick days Cafeteria 4 000 CZK/month (in trial period 1 500 CZK/month) Meal vouchers - 80 CZK Contributions to ACCA (30 000 CZK) Contributions to accident and life insurance Contributions to pension (3% from sallary) Possibility of practicing yoga in the workplace (2x/week) Refreshments on workplace (fruit and very good coffee) Corporate events

Osobnostní předpoklady a dovednosti
Must to have: Minimum 1 year of experience in an inbound call centre environment, any other customer/social service venue or call centre Customer focus Professional manners, great communication skills and telephone manners Language skills – brilliant English (ideally native speaker) Flexible, ability to prioritize Nice to have: Experience in customer care within a medical or pharmaceutical Very good organizational skills

Práce v oboru: Zákaznická podpora

Lokality: Hlavní město Praha