Hotel Partner Support for Sweden (B2B, full or part time)

Náplň práce, pravomoci a zodpovědnosti

Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support Expedia hotel partners.

You will be dedicated and compassionate when dealing suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

At Expedia we listen attentively and respond to our customers, because we are passionate about the traveler experience.

Jiné výhody

- Fulltime job - 40hours / week
- Starting date: from September 2017
- Contract - permanent
- Base Salary + bonus
- Benefit package: Private medical care, Pension plan contribution, extra days off, free annual Open Card, Fitness allowance, Meal allowance, Discounts on hotels up to 30% worldwide for you and your family & friends and much more…
- Administrative work (Contact center - Front and Back Office) with approx. 70% time in Swedish + 30% in English
- Nice, young and dynamic environment, international team
- Modern office located in Karlin, Prague 8 (Metro B - Krizikova)

Minimální požadované vzdělání: Secondary with school-leaving examination
Pozici vyhovuje i uchazeč se vzděláním: Follow-up/Higher Professional Education, University education (Master's degree), University education (Bachelor's degree)

Znalosti

• Language skills
  • English - Upper intermediate (B2)
  • Swedish - Upper intermediate (B2)

Osobnostní předpoklady a dovednosti
- Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
- Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way
- Results-oriented individual who will take ownership of problem resolution
- Excellent time-management, organizational, multi-task and prioritization skills
- Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication
- The ability to communicate effectively at all levels from executive management to individual contributor
- Keen eye for detail and high level of accuracy.
- Listens carefully and attentively to others' opinions and ideas; listens to others' perspectives and clarifies meaning before responding
- Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business
- The ability to work unsupervised and make independent work related decisions
- Flexibility and willingness to assist where and when needed and directed by your supervisor.
- Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis

Práce v oboru: Administrativa, Obchod, prodej, Cestovní ruch, ubytování, gastronomie, Zákaznická podpora

Lokality: Praha