Customer Support Analyst with EN and GE with nice benefits

Náplň práce, pravomoci a zodpovědnosti

Ref. č.: 20-28-235250. Are you fluent in GERMAN language?...Yes!Do you have good communication skills in ENGLISH?...Yes!Are you CUSTOMER ORIENTED person with excellent COMMUNICATION SKILLS?...YES! APPLY NOW! We have a great chance for recent graduates as well as to candidates with previous work experience! As a Customer Support Specialist you will be: Investigate and resolve customer's problems Understanding of company procedures Answering emails & phone calls and responding to basic customer requests Forwarding queries to the appropriate departments Communicating and coordinating with internal departments Monitoring of daily transactions

Jiné výhody

Which benefits you can expect? Flexible working hours Home office (3 days/month) 5 400 CZK for language courses and education 2 paid day for external trainings Sophisticated system of internal training and rotational program 5 weeks of vacation Meal vouchers Cafeteria (in the amount of 3% gross monthly salary) Travel and accident insurance also for private purposes Employee´s sales and benefits Refreshment including fresh fruit in the office Teambuilding and events Atractive location in Prague (5 minutes from the subway station)

Osobnostní předpoklady a dovednosti
Do you have Customer Support profile? High school or Bachelor degree Previous experience in customer service are preferred (but graduates are welcomed too) Fluency in English and German languages Problem solver with analytical mind Ability to manage multi-task The ability to work independently and as part of a team

Práce v oboru: Zákaznická podpora

Lokality: Hlavní město Praha, Praha-východ, Praha-západ