Chat Specialist for Business Support

Náplň práce, pravomoci a zodpovědnosti

Assisting internal customers (mainly sales and other customer-facing roles) regarding business applications, processes and deals at a global level
Handling inquiries by detecting the problem, defining it, troubleshooting and identifying its resolution
Communication with internal customers mainly using a chat tool and a remote access tool
Prioritizing issues and de-escalating challenging situations
Ensuring internal customer satisfaction by efficient communication and application of best practices
Cooperation with Chat Unit colleagues in Prague and international teams, sharing best practices and knowledge

Jiné výhody

Elaborate hands-on training to give you a smooth start
5 weeks of holidays and 6 sick days a year
Possibility to work from home two days a week
Meal vouchers
A monthly Cafeteria budget
Salary compensation for up to 15 days of sickness a year
Multisport card at favourable terms

Osobnostní předpoklady a dovednosti
We are looking for a Chat Specialist for Business Support to assist sales for our client, who is a world market leader in enterprise application software. Are you a fast learner with an interest in IT and an apt communicator? Get back to us and advance your career in an international environment.

Superior communication skills
Familiarity with common IT tools including MS Office and chat tools
Fluent English is a must, any other language is a plus
An inquisitive mindset and an ability to learn quickly
Ability to guide clients through challenging situations and prioritize
Experience in customer service or other customer-facing roles is a plus
Ability to use CRM systems is a plus

Práce v oboru: Administrativa, Služby

Lokality: Praha