Application Support Analyst with English | Financial services sector

Náplň práce, pravomoci a zodpovědnosti

As an application Support Analyst, you will be responsible for the:

technical support and maintenance of COP and TSP applications in TEST – configuration, installation, and testing of the new versions
Application L2 support of COP and TSP applications in PRE-PROD and PROD using service management tools (JIRA, ServiceNow)
Gather the required information necessary in order to best handle customer software and technical inquiries
Extensively research and document customer technical issues

Jiné výhody

Works in a stable and continuously growing company
Friendly corporate atmosphere
Work HW (cell phone and notebook)
5 weeks of vacation
2 sick days
Home office 50%
14,000 points per year to the cafeteria for culture, sports, education, and other activities
Meal vouchers (CZK 110 per day)
Refreshments on workplace
Training and development activities
Generous pension contribution
A day of leave for CSR activity
Extra days off for dads (6 days)


NABÍRÁME MUŽE I ŽENY
Naše inzeráty jsou v některých případech psány v ženském nebo mužském rodě. Tento postup byl zvolen výhradně proto, aby bylo dosaženo co nejvyšší plynulosti textu. V žádném případě se nevyjadřuje genderově podmíněný nebo diskriminační přístup naší společnosti k uchazečům a uchazečkám o volná pracovní místa.

Osobnostní předpoklady a dovednosti
For our client, a French international banking group with a branch in the Czech market we are currently looking for Application Support Analyst.  
You will be a part of the IT Shared Service Center (SSC), which oversees managing all mutualized IT activities (Business applications, production monitoring, and project management) of served countries and is growing rapidly in Prague (Czech Republic).
You will support the company’s local team providing the TSP services and help build the trust and application competence of the SSC team in the region.
✅ Your team: application support team with 2 colleagues and a team lead providing 24/5 support with 8-hour shifts Monday through Friday
✅ Start: ASAP
❗This job requires a valid work permit for the EU / Czech Republic (EU foreigners must hold a valid visa or equivalent).

Previous experience in a position in application OR system support
Knowledge of ITIL, and especially incident management and problem management
Good knowledge of Linux
Experience with Service Now (or other IT Service Management tool)
Experience with Dynatrace, Witbee (or other analysis & monitoring tools)
Experience with Tibco BusinessWorks, Apigee, Splunk, Dynatrace, and Witbee would be appreciated
Fluent English – will be used with your foreign colleagues
Czech would be appreciated

Práce v oboru: IT, Ostatní

Lokality: Praha