Service Desk L1 support with German|full-remote|up to 55 000 a month

Náplň práce, pravomoci a zodpovědnosti

As a Service Desk L1 agent, you will be:

Responsible for End-user IT Support for the largest companies in the automotive industry located in Germany and the Czech republic
Dealing with technical or administrative troubleshooting – accounts, licenses, applications, PC/laptops, accessories, network, etc.
Proactively and reactively communicating via phone calls, emails, chats, and tickets with client end-users
Processing 1st and 2nd Level tickets
Participating in various infrastructure projects, providing tips and first-hand experience for improvements
Ensuring the agreed service requirements and goals are met in desired quality and time
Implementation and optimizing existing service processes – proactiveness is very welcome
Supporting escalation management team

Jiné výhody

Long-term & stable cooperation
Full-remote – for first 6 to 12 months, followed by flexible HO (about 80%)
Strong support in career growth towards L2, team lead, manager etc.
Working with latest tools and applications
Education and upskilling
Brand new office-hubs planned in Brno/Prague
Laptops and mobile phones also for personal usage
25 days of vacation
3 sickdays
Meal vouchers (100,- czk)

Osobnostní předpoklady a dovednosti
There are lots of interresting perks you may look forward to – we offer great career opportunity in multicultural environment where you will become a core-member of IT support team in one of the largest IT service delivery company in Europe delivering top-class services to the most valued customers in automotive industry – in Germany and Czech republic. Full-remote work from anywhere in Czech republic, education in main support-centres in Germany and high-standard conditions are waiting for you.

Be able to communicate in German, both written and verbal
Experience with handling incoming tasks, guiding the client toward successful problem resolving
Hands-on experience with Windows PC/laptop and mobile devices support (iOS, Android) and peripherals
Software support skills in MS Office 2016 and/or Office 365

Práce v oboru: Administrativa, Služby, Ostatní

Lokality: Brno