Technical Customer Support with Spanish or Portuguese

Náplň práce, pravomoci a zodpovědnosti

Brno, the Czech Republic, Full-time

INFOSYS provides career opportunities and stable employment in multinational environment where YOU can get a chance to use various languages, be a part of the prominent and world-famous brands, acquire and upgrade IT skills working from the all-new office building in the center of Brno.


Your workday will just fly by as you will:


Be assigned for one future-oriented, long-lasting and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L1 support);
Be a member of the international, dynamic and innovative company environment.

Why does Infosys choose you? You definitely:


Speak and write in English (min B2) and Spanish OR Portuguese fluently (C1);
Handle phone calls, a necessity to reply to emails and give a useful guidance to the client;
Perceive multitasking and problem solving as a piece of cake;
Are a daily user of Windows, Android or iOS, Microsoft Office, etc.
Want to be a team player rather than a lonely wolf;
Can be punctual and relied on.


Infosys appreciates your time so the hiring process is usually concise:
Apply – Receive a respond after your CV evaluation - Get a call from our Recruiter – Arrange a video conference with our Team Leader/Manager – Get a feedback/offer – Navigate your next with Infosys.

Jiné výhody

Hybrid work model
Long-term and stable cooperation;
Performance bonus;
Financial appraisal for referring your friends and acquaintances;
Monetary compensation of the night shifts and compensation days for working at the Czech state holidays;
Meal allowance;
Multisport card;
Cafeteria Benefit Card;
Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
25 days of a paid leave;
Brand new offices (Vlněna street) with a game room, a silent zone, kitchenettes, a terrace in the center of Brno, 2nd largest city of the Czech Republic;
Expat Assistance Services for new joiners;
Relocation Package
Teambuilding activities.

Minimální požadované vzdělání: Secondary without school-leaving examination
Pozici vyhovuje i uchazeč se vzděláním: Secondary with school-leaving examination, Follow-up/Higher Professional Education, University student, University education (Bachelor's degree), University education (Master's degree), Postgraduate (Doctorate)

Požadovaná praxe

• Pozice je vhodná pro absolventa

Znalosti

• Language skills
  • Spanish - Advanced (C1)
  • Portuguese - Advanced (C1)

Práce v oboru: IT, Zákaznická podpora

Lokality: