Sales support specialist - HU/Eng/CZ

Osobnostní předpoklady a dovednosti
Kering Eyewear is the world leader in Luxury and High-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable Fashion & Luxury frames and sunglasses. Through our industry expertise, we empower our brands to go beyond their limits in this high-potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

The Company designs, develops and distributes eyewear for a complete and well-balanced portfolio of 17 brands, which includes the proprietary brands LINDBERG, the undisputed design luxury Danish eyewear company, and Maui Jim, recognized for its outstanding lens technology and distinctive Hawaiian heritage, as well as the Houses brands Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, Chloé, Alexander McQueen, Montblanc, Brioni, Dunhill, Boucheron, Pomellato, Alaïa, MCQ and Puma.

Come and join Kering Eyewear and make a step forward to your future in the fashion industry.

How you will contribute:
Handling customer inquiries using different communication channels
Providing customers with product and service information
Creating new business opportunities through a proactive approach
Manage customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
Manage order flow from order acquisition to order entry in compliance with agreed trade terms
Manage delivery flow by liaising directly with planning, logistics and customer whilst acting as the first point of contact in the event of any query/issue
Manage goods returns in compliance with agreed trade terms
Act as customer’s first point of contact in case of commercial, logistics and product claims, by managing and solving customer complaints and by providing information
Show active participation in both organizational preparation and execution by supporting with the facilitation of Sales events such as Buying Days and Collection presentations, Logistics of customer’s onsite training and customer visits
Issue sales/customer-related reporting to the benefit of both the sales team and the upper manager
Propose solutions to the upper manager to enhance customer service-related procedures, processes and systems
Participate in ad hoc sales-related activities and/or projects

Who we are looking for:
Native speaker or equivalent (level C2) Hungarian
English and CZ or SK are mandatory
Ability to work within fast-growing environments and contribute to building a new organization
Good working knowledge of Office Package (Excel, PowerPoint, Word)
Excellent verbal and written communication skills
Customer-oriented
Team player

What we offer:
annual bonus
working with high-end fashion brands
modern offices in Brno
meal vouchers
employees discounts
possibility of choosing the products from the portfolio
creative environment

instructions:

Have some questions about the position first? Feel free to contact us!
Or you can just apply for a job offer, send us your cv, and we will contact you with more details.
To see all our open positions, go directly to www.randstad.cz

Práce v oboru: Obchod, prodej

Lokality: Brno