Customer Issue Resolution Specialist with Polish

Náplň práce, pravomoci a zodpovědnosti

Our client, a Fortune 500 company, is currently hiring the Czech-based member of their international Customer Issue Resolution Team. If you are an organised, self-driven and versatile person with a strong customer service and complaint handling background and would like to build your career in an international company, this opportunity is for you. –Management and resolution of customer complaints using SAP and Salesforce tools –Responsibility for the entire complaint resolution process up to customer feedback –Verification of summary metrics for other departments and analysis of critical areas which need improvement –Collection activities and management of customer payment process –Cooperation with Central Risk Management Team and the Global Service Center

Jiné výhody

–Long-term opportunity in a reputable international company –Support of personal and professional development –Flexible benefit system –5 weeks of vacation and 3 sick days –Contribution to the pension scheme –Life and accident insurance

Osobnostní předpoklady a dovednosti
–Experience in customer service and complaint handling is a must –Self-driven, independent personality motivated to follow through with their tasks –Fluent English for internal communication and use of internal systems and materials –Advanced Polish and Czech for communication with customers –Knowledge of SAP and Salesforce or a strong background in other ERP and CRM systems

Práce v oboru: Administrativa, Obchod, prodej, Cestovní ruch, ubytování, gastronomie, Telekomunikace, Bankovnictví, pojišťovnictví, finanční služby, Zákaznická podpora

Lokality: Hlavní město Praha