HelpDesk with English

Osobnostní předpoklady a dovednosti
Job description:

Are you talkative and problem-solving-oriented? Do you see yourself helping customers with their user/technical issues in an international environment? If your answers were yes, awesome, let us know about you and join the team

what will be your daily tasks:

* resolve customer demands (primarily via phone)
* greet customers warmly and be the first contact on the line
* handle a range of issues related to products or services
* respond to customer phone calls as the 'first line' of support

We offer:

* 5 weeks of vacation
* meal vouchers (135 CZK)
* ActivePass card or FlexiPass vouchers
* language courses and other external and internal training
* financial uplifts (working on certain shifts)
* annual bonuses
* contribution in a pension plan, life risk insurance
* premium medical plan

Who we are looking for:

* talkative person fluent in English (B2-C1 level)
* a willingness to learn and interest in technology (PC/Windows proficiency)
* previous experience as a customer/technical/IT support is an advantage, not an obligation
* helpful with a positive attitude, calm under pressure
* excellent communication skills, clear & practical communication
* solution-oriented
* able to work in a 21/7 shift environment

How to apply:

We warmly welcome applications from Ukrainian nationals with strong English-speaking skills. We also welcome applications from EU/EEA candidates and we will consider nationals/residents of other European countries.
Please upload your CV in English.
Have some questions about the position first? Feel free to contact us!
Or you can just apply for a job offer, send us your cv, and we will contact you with more details.
To see all our open positions, go directly to www.randstad.cz

Práce v oboru: Administrativa

Lokality: Brno