Místo práce: Brno (informace o místu práce: Brno)
Náplň práce, pravomoci a zodpovědnosti
As Service Desk L1 agent, you will be:
Responsible for End-user IT Support for the largest companies in automotive industry located in Germany and Czech republic
Dealing with technical or administrative troubleshooting – accounts, licenses, applications, PC/laptops, accessories, network etc.
Proactively and reactively communicating via phone calls, emails, chats and tickets with client’s end-users
Processing 1st and 2nd Level tickets
Participating on various infrastructure projects, providing tips and first-hand experience for improvements
Ensuring the agreed service-requirements and goals are met in desired quality and time
Implementating and optimizing existing service-processes – proactiveness is very welcome
Supporting escalation management team
Jiné výhody
Long-term & stable cooperation
Full-remote – for first 6 to 12 months, followed by flexible HO (about 80%)
Transfer to core after 6 months
Strong support in career growth towards L2, team lead, manager etc.
Working with latest tools and applications
Education and upskilling
Brand new office-hubs planned in Brno/Prague
Laptops and mobile phones also for personal usage
25 days of vacation
3 sickdays
Meal vouchers (100,- czk)