Finnish speakers wanted! (Prague/Brno)

Náplň práce, pravomoci a zodpovědnosti

Our fast growing international company specialized in selling perfumes and cosmetics is looking for a new colleague who has drive and excellent communication skills to join our team for Finnish market. On this job position you will be: - providing support to our Finnish customers via email and phone calls - providing information about the products as well as helping them find THE ONES for them based on their needs and preferences - responsible for creating, editing and checking the status of customer’s order and making sure that each delivery reaches its new owner - handling the complaint and refund process - nobody’s perfect and even if we do our best, sometimes there might be a damage on the delivery or loss of it - in touch with our marketing and supply department and with our warehouse - translating texts from/to Finnish on daily basis - a hero – because you will keep our customers satisfied

Jiné výhody

And what can you expect from us: - full-time job in a team of experts on beauty - competitive salary plus motivational bonuses - small friendly team in a beautiful and casual working environment - possibility of career growth (also within other departments) - beatiful modern office in Prague/Brno- many interesting benefits such as language courses, full-paid meal vouchers, employee discounts, Multisport card, sick days, internal education system and specific workshops and many more

Osobnostní předpoklady a dovednosti
Our company needs you if you: - are advanced in Finnish – your customers will be native Finnish speakers - show empathy and patience in understanding others and helping them - are customer-oriented but at the same time not afraid to actively recommend products - are a team player always eager to learn - have good command of English or Czech (any extra language will be seen as a HUGE asset) - have previous experience from a Customer Service position, but if you don’t, we are patient enough to teach you everything:)

Práce v oboru: Administrativa, Obchod, prodej, Státní správa, samospráva, Zákaznická podpora

Lokality: Brno