Support Center Specialist with Danish in Prague

Náplň práce, pravomoci a zodpovědnosti

As a Support Center Specialist you will be a part of our Global Support Center team in Prague, where you will join the international work environment, and make an impact on our and your growth. We take your development seriously and have a strong focus on the Individual Development Plan and career planning, taking into consideration your preferences, motivation, and skills.
You will be providing technical support to international customers in the modern IT environment and acting as a single point of contact for incoming incidents and service requests ranging from Windows issues and network printers to application support and user administration.

Jiné výhody

What do we offer?

Above-average salary – 44.000 to 46.000 CZK brutto/month
Relocation package, if you are located outside of the Czech Republic
No night shifts
5 weeks of annual leave
Sick days – 5 days per year
Meal vouchers (100 CZK/voucher)
Cafeteria system (6000 CZK/year)
Multisport card
Company mobile phone
Company laptop
Monthly pension insurance of 3%
Company assistance towards TAX authorities
Relocation package
Modern offices 2 minutes from the metro station

Osobnostní předpoklady a dovednosti
Become a part of one of the leading IT-outsourcing companies in Denmark, where we want to make life easier for our customers and give them the freedom to focus on their core business. We are providing secure, stable, and innovative solutions. Do you want to join us on our journey?

What do you need?

Experience in a similar position (Help Desk, Service Desk, Customer Support)
Excellent written and verbal communication skills in English and Danish (at least B2 level)
Knowledge and general interest in Windows 7, 10
Knowledge of Office 365 (Outlook, Excel, Word)
Willingness to continuously learn about IT technologies
Strong problem solving and troubleshooting skills
Strong analytical skills to identify the root cause of the issue
Ready to take responsibility for critical tasks
Ability to collaborate in virtual teams

Would be great if you had:

Experience and general knowledge of Active Directory (User Administration)
Previous experience with Application Support
Previous experience with Network
Previous experience working with ITSM/CRM tool

Práce v oboru: Administrativa, IT, Služby

Lokality: Praha