Customer service team leader W. German (cameras/photos)

Náplň práce, pravomoci a zodpovědnosti

You will:

Lead the customer service team (6 people)
Assign tasks to employees
Have meetings with employees and provide feedback to them
Evaluate KPIs
Support employees and develop their skills
Cooperate with other company’s departments


Communicate with customers via phone or e-mail
Solve basic customer’s issues
Inform customers about products and services provided by the company
Answer technical questions about the camera’s setting/explain functionality/give advice, etc. – you will be well-trained
Attend various courses (to improve communication or technical skills)

Jiné výhody

Benefits:

Full-time job with an unlimited contract in a stable company
International team and friendly colleagues
Intense training lasting 6 – 8 weeks
25 days of vacation
3 sick days
Public transport allowance
Paid language courses (including Czech for foreigners)
A canteen within the company area
VIP health care and pension scheme
Subsidized massages
Fitness in the building
Relaxing room in the building
Discount for the company’s products or you can borrow the company’s products out of business hours
Working hours: Monday – Thursday 9:00 – 18:00; Friday 9:00 – 16:45
No shifts, free weekends!
Location – Prague 6

Osobnostní předpoklady a dovednosti
Our client, manufacturer & seller of electronics, is looking for a team leader for the team focusing on customer support of German-speaking countries.

What do we expect from you?

To be a native German-speaker!
Experience as team leader ideally from the customer service
You love communication with people and helping them to find solutions on their problems
At least a little bit of interest in photography or cameras =)

Práce v oboru: Administrativa, Služby

Lokality: Praha