Customer care specialist

Náplň práce, pravomoci a zodpovědnosti

We are searching for Customer care officer that will comunicate with our customers and help them with their requests. You will process our customer reqeusts which will get to you through phone, e-mail or web portal and communicate with our internal service technicians to resolve corporate customer requirements for service interventions. You will aslo do some administrative activities like management of customer data and contact details, processing of automatic orders and handling of complains.

Jiné výhody

You will be incorporation by an experienced colleague, so you do not have to be afraid of unknown. You work will be diverse and fun. In addition to the fixed salary, we also have an incentive system of remuneration. If you need to take a break you can use 23 days holiday + 2 days sick day. And after the trial period, we also a meal voucher card worth CZK 100 / day for you.

Osobnostní předpoklady a dovednosti
You have some experience with communication with the customer by phone, email (no need to be it from active telemarketing) and pleasant and professional demeanor (70% of the work is communication by phone) You need to be resistant to stress and a healthy level of assertive behavior. You are customer orientated. Be time flexible since 1-2 times a week working hours are from 9:30 to 18:00. Otherwise working hours are from 7:30 to 16:00.

Práce v oboru: Administrativa, Obchod, prodej, Cestovní ruch, ubytování, gastronomie, Telekomunikace, Bankovnictví, pojišťovnictví, finanční služby, Zákaznická podpora

Lokality: Brno