1st-2nd Level IT Support with German (B2)

Náplň práce, pravomoci a zodpovědnosti

Do you have some skills from IT Helpdesk or Application Support? Do you speak German and English well? Then we have a great opportunity - combination of the first and second level support. It is open in an international company with the headquarter in Switzerland which provides services and solutions in IT and Engineering in many European countries. –Technical troubleshooting related to computer hardware, software, mobile devices and other tech tools and products –Calls/tickets/user interaction in a prompt and professional way –Documentation of problems and knowledge database creation –Provide hardware migration teams with information and appropriate reports and lists –Service Request Management, Access Management, User Management, in-house Onsite Support

Jiné výhody

–Competitive remuneration –Attractive package of benefits (5 weeks of vaaction; 4 sick days; special leaves; meal, birthday & sport vouchers; Multisport for 50%; learning opportunities; mobile phone and laptop; etc.) –Work in a stable company with friendly environment –Amazing feeling of helping people –Daily use of foreign languages –Further development and learning

Osobnostní předpoklady a dovednosti
–Fluent German and English –Previous relevant experience in IT Helpdesk or relevant position –Knowledge of HW and SW: Windows OS, MS Office, Communication apps, computer skills) –Customer-oriented, good problem-solving skills

Práce v oboru: IT, Zákaznická podpora

Lokality: Hlavní město Praha