Business Customer Support in international team

Náplň práce, pravomoci a zodpovědnosti

Our client´s team is known for its diversity of talent and skills. Our client is a leading technology company with offices based all over the world. You will join virtual team and cooperate with colleagues from North America. If you are looking for a new challenge you are the right candidate! - Creating new customer accounts, changes to existing accounts, handling renewals/expiry - Communicate effectively internally and externally in the face requests from customers, partners, account teams - Help to ensure a fast response time - Report on provisioning trending information from CRM systems, support ticket statistics and escalations - Work with other teams internally on such as automation, data migration and acquisition integration - Continuously evaluate existing processes and procedures, and provide feedback to put the customer first

Jiné výhody

- The pleasant and friendly working atmosphere- Flexible working hours plus home office upon the agreement with a supervisor- Career opportunity in one of the most successful companies in the world- Offices are located nearby Karlovo namesti, Prague 2

Osobnostní předpoklady a dovednosti
- Minimum of 2-year experience in the related field - Ability to communicate effectively with internal and external customers - English speaker - Knowledge of CRM system and independent user of MS Office tools - Commitment to process improvement - Able to work under own initiative and with minimal supervision

Práce v oboru: Administrativa, Zákaznická podpora

Lokality: Hlavní město Praha