IT Helpdesk with Finnish or Swedish - Junior and Senior Profiles Welcome

Náplň práce, pravomoci a zodpovědnosti

Do you have an interest in technology and love learning new skills?

A global leader in IT services is looking for both junior and senior candidates to join their team!

Help investigate issues relating to problem management and provide support to users in a modern international office in the centre of Brno!

In this role, you will:
- Provide high-quality 1st line support to users
- Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
-Escalate an incident or troubleshoot tickets according to the company escalation procedure

The successful candidate should be a goal-driven and enthusiastic team player, with excellent communication skills and a proven problem-solver. If this is you, we'd love for you to apply today.

Jiné výhody

Benefits:
- Monthly performance benefits
- Meal vouchers
- Multisport card
- 5 weeks holiday
- Language courses
- Accommodation for up to 2 weeks if relocating to Brno
- Excellent training opportunities

Send us your CV in English and Czech if you have one.

For more related job opportunities visit www.grafton.cz/en/job-search?utm_source=jobboard&utm_medium=jobposition

Osobnostní předpoklady a dovednosti
- Fluent Finnish or Swedish
- Fluent English
- Excellent communication skills
- Excellent problem-solving skills

Experienced candidates should have:
- Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office
- Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
- Experience of working in a busy ICT service desk environment

Práce v oboru: Služby

Lokality: Jihomoravský kraj