Network Support Engineer - Czech+English

Náplň práce, pravomoci a zodpovědnosti

In this role, you will support the clients – leaders in their field and work in the innovative and forward thinking environment.

Provide remote technical support to the end-users
Identify root cause of incidents
Ensure resolution of incidents and service requests
Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement
Review the recurring or high impact incidents and manage them through problem management process

Jiné výhody

5 weeks of vacation
3 sick days per calendar year
Contribution to the pension insurance
Contribution for public transport
Annual bonus 10%
Paid sickness leave in the amount of basic salary for the period up to 3 weeks per year
Over standard health care
Meal tickets
Refreshment (coffee, tea, water on work) for free
Notebook and mobile phone including data tariff per company standards
Paid referral bonus system

Osobnostní předpoklady a dovednosti
Do you love innovations and want to enable a connected future for people, organizations and society? Would you like to work for one of the leading ICT companies in the world? Join our growing global family and you’ll be part of the world’s largest ICT company. We’ve combined the capabilities and expertise of our eployees to become one, leading technology services provider.

2+ years experience required in network administration or support
Experience supporting clients with any of the following technologies: Cisco, Juniper, F5, Aruba, F5
Proficiency i English and Czech is essential
Any certifications in the abovementioned technologies would be advantageous

WORKING HOURS
Company’s operation hours are from 6am until 6pm, you will be required to work an 8 hour schedule during these hours (typical shifts are from 6 am and 9 am). The team also provides on-call support outside the core hours which is compensated additionally.

Práce v oboru: IT

Lokality: Praha