Network video / Collaboration / IP telephony/network Engineer (GER)

Náplň práce, pravomoci a zodpovědnosti

Would you like to work for one of the leading ICT companies in the world? The company which cares about its employees and provides opportunities for continuous development? In this role, you will support the clients – leaders in their field and work in the innovative and forward thinking environment. –Provide remote technical support to the end-users –Identify root cause of incidents –Ensure resolution of incidents and service requests –Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement –Review the recurring or high impact incidents and manage them through problem management process

Jiné výhody

–5 weeks of vacation –3 sick days per calendar year –Contribution to the pension insurance –Contribution for public transport –Annual bonus 10% –Paid sickness leave in the amount of basic salary for the period up to 3 weeks per year –Over standard health care –Meal tickets –Refreshment (coffee, tea, water on work) for free –Notebook and mobile phone including data tariff per company standards –Paid referral bonus system

Osobnostní předpoklady a dovednosti
–CCNA Collaboration OR approximately 2+ years experience with supporting Cisco Unified Communications solutions –Experience and/or certifications with one or more of the following vendors and technologies is a big plus: Polycom, Peterconnects (JDM Software), Andtek, Voxtron, ARC Attendant, Aurenz, NICE, MIND, Creston, Calabrio, Fenestrae, IPTrade, ACME Packet/Oracle SBC, Audiocodes, NewVoice, Sonus/Ribbon SBC –Experience with CUAC, UCCX, UCCE and UCS-B/UCS-C is an advantage –Previous experience in communication with customer to resolve issues –Good English & German (at least B2 Level) WORKING HOURS Company’s operation hours are from 6am until 6pm, you will be required to work an 8 hour schedule during these hours (typical shifts are from 6 am and 9 am). The team also provides on-call support outside the core hours which is compensated additionally.

Práce v oboru: IT

Lokality: Hlavní město Praha