Czech/Slovak speaking customer service representative

Náplň práce, pravomoci a zodpovědnosti

We are looking for an enthusiastic CZECH/SLOVAK SPEAKING CUSTOMER SUPPORT REPRESENTATIVE to join our Budapest Office and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.

Your responsibilities will be the following:

* As a Customer Support Representative you give accurate information to customers, who turn to you for technical or general help about the product
* Involve your customers – realise and understand their needs, provide positive experience for them
* You will be the first contact of the customers – handling incoming phone calls and emails, giving guidance as a friendly manner
* Be proactive - identify deeper drivers of customer needs
* Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails


Our desired candidate:

* Fluent in Slovak or Czech language and have conversational English language knowledge
* Love helping customers, communicate clearly and have excellent problem solving skills
* Have a strong customer service focus
* If you have some experience in customer service that’s an advantage, but we will provide you with a professional training
* Pay close attention to the details.
* Enjoy learning new things and develop – adopt changes easily and be flexible
* Confident user of MS Office package

Jiné výhody

If you join us:

* Coming from abroad? We help you with relocation package
*Participate in a paid, professional training lead by our professional trainers
*Become a member of a friendly, multicultural team
*Home office possibility in Hungary
* You can develop and grow with the company as a member of our career program
* Feel the good vibe in our company events or team building activities
* Central located office and casual dress code

Minimální požadované vzdělání: Secondary with school-leaving examination
Pozici vyhovuje i uchazeč se vzděláním: Follow-up/Higher Professional Education, University student, University education (Bachelor's degree), University education (Master's degree), Postgraduate (Doctorate)

Požadovaná praxe

• Pozice je vhodná pro absolventa

Znalosti

• Language skills
  • Czech - Proficiency (C2)
  • English - Intermediate (B1)
  • Slovak - Proficiency (C2)

Práce v oboru: Administrativa, IT, Zákaznická podpora

Lokality: