Part-time service desk with German, Prague 4

Náplň práce, pravomoci a zodpovědnosti

We’re looking for PART-TIME candidates who have brief experience in customer support or IT help desk, who want to be part of something new and help build an international support business. You will have an opportunity for career progression and gaining valuable IT skills. You will be provided with a detailed training so the position is also available for juniors with strong motivation for IT and technology.

You will be responsible for:
* Email and phone communication with VIP clients (international companies, public institutions)
* Dealing with different IT-related queries, for example systems security setting, access setting, data centers, routing and others
* Creating tickets and clients' requests
* Providing client care via phone/e-mail
* Forwarding difficult or complex technical problems to IT specialists
* Data maintenance

Possibility of flexible working hours: 20-40 hours/week (including night shifts and weekends)
Cooperation for 3 months with possibility of prolongation
Location: Prague 4 - metro station Pankrác

Jiné výhody

Benefits:
Benefits for full-time employees:
- Annual bonus
- 5 weeks of holiday
- 3 Sick Days
- 100% Sick leave contribution
- Meal vouchers 100 CZK
- Contribution to public transport
- Contribution to pension scheme
- Multisport card
- Extra health care
- Cell phone for personal use
- Relax room (Playstation, Billiard...)

Send us your CV in English and Czech if you have one.

For more related job opportunities visit www.grafton.cz/en/job-search?utm_source=jobboard&utm_medium=jobposition

Osobnostní předpoklady a dovednosti
What do you need to apply?
- Fluent English and advanced German (mostly email communication with exceptional phone calls in German clients)
- Passion for IT - training will be provided
- Client oriented and pro-active approach to be able to meet daily tasks
- Willingness to work a flexible schedule including night shifts and weekends

Práce v oboru: IT

Lokality: Praha