Administrative Worker, Official, Assistant, Product Manager, Product Manager - Specialist
Místo práce: Praha
Druh pracovního poměru: full-time
Náplň práce, pravomoci a zodpovědnosti
MAIN PURPOSE OF JOB (Brief Summary)
We are looking for a driven and people oriented Product Support Specialist to join our growing Minimed Care Product Support Team in Prague.
In this role, you will provide assistance and information support to patients and medical professionals who use our medical devices to manage their diabetes. You will troubleshoot and resolve technical product inquiries and issues via phone and e-mails from customers. You will determine customer issue or request and resolve inquiry/request exceeding customer expectations.
In this position, the patient support is provided in a flexible time schedule, also including some weekends and night on-duty shifts according to the monthly team schedule.
MAIN JOB DUTIES/RESPONSIBILITIES
*Provide product oriented support and technical services for customers from countries within main responsibility.
*Respond to incoming inquiries (phone, e-mail) from customers concerning product operation, troubleshooting, specifications, warranty questions, parts/accessories identification or questions about their medical device; perform these activities mostly under supervision or with assistance from team members.
*Provide troubleshooting and resolution associated with device functionality and capability.
*Research issues offline as needed and conduct timely follow up calls with customers.
*Accurately and concisely document customer feedback and any troubleshooting completed during the call, identify trends affecting our products and provide feedback to appropriate teams (Sales, Marketing, Regulatory, and Diabetes).
*Accurately and consistently capture and document customer product complaints. Follow up with troubleshooting and secure therapy continuation of the end-user Patient.
*Follow up on and monitor the Product Complaint resolution back to the customer, in close coordination with the US and local stakeholders.
*Participate in continuing education programs/sessions to remain abreast of product knowledge (both existing and new products).
*Participate in outbound calling under supervision to pro-actively reach out to patients to review their therapy adherence, or for educational or marketing purposes.
Jiné výhody
YOUR CAREER
Medtronic offers you a professional, international, dynamical and high quality working environment, where personal development is stimulated and personal initiatives are encouraged.
Your Development Plan will challenge you to further develop your personal skills and competencies, to build your career within our global organization.