Game Support with Czech and English

Náplň práce, pravomoci a zodpovědnosti

Location: SOFIA, BULGARIA

Relocation package: flight tickets plus free accomodation in hotel for the first month

We are looking for game game enthusiast with good level of English (B2) and fluency in Czech

Ideal candidate

• Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mind-set of a gamer
• Player empathy. As a player you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation

Job description
• Help out our players with any issues they might have via tickets & chat
• Make case by case player focused decisions in order to provide the best player experience
• Identify trending issues submitted by players and communicate them to the appropriate teams
• Collaborate with a passionate team of gamers in order to give our support a player to player feel

Jiné výhody

• Stable job – we offer permanent labor contracts
• Flexible schedule – we offer full time jobs, shifts between 08:00 and 24:00 and rotating weekends.
• Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers.
• Positive environment – we care about the well-being of our team members, invest in their development, encourage fun and team building initiatives.
• Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
• Private medical insurance coverage – we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package.
• Meal tickets shall be granted monthly.
Other fun stuff:
• Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)
• Free massages on site, fruits every week to boost your energy, free books rent and delivery to support your career growth.
• Special discounts for our team members in AFI mall where our office is located.

Minimální požadované vzdělání: Secondary without school-leaving examination
Pozici vyhovuje i uchazeč se vzděláním: Secondary with school-leaving examination, Follow-up/Higher Professional Education, University education (Master's degree), Secondary school student, University student, University education (Bachelor's degree), Postgraduate (Doctorate)

Znalosti

• Language skills
  • English - Upper intermediate (B2)

Práce v oboru: Administrativa, Zákaznická podpora

Lokality: Ostrava-město