Administrative Worker, Official, Call Operator, Helpdesk Operator, IT/Technical Support Specialist
Místo práce:
Druh pracovního poměru: full-time
Termín nástupu: 01.06.2018
Náplň práce, pravomoci a zodpovědnosti
- record and classify received Incidents and undertake an immediate effort to restore a failed IT Service as quickly as possible
- assign unresolved Incidents to appropriate Tier 2 Support Group
- log all Incident/Service Request details, allocating categorization and prioritization codes
- keep users informed about their Incidents’ status at agreed intervals
- associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
- provide first-line investigation and diagnosis of all Incidents and Service Requests
- verify resolution with users and resolve Incidents in ITSM tool
- escalate Major Incidents to senior analysts
Jiné výhody
€1200 - €1500 gross pay per month, Net x 14 salaries
Approximately €120 gross per month, extra for night shifts (since the roles are 24/7 working 5 days per week, in rotation).
Free flight tickets to Athens if candidate is relocating.
Up to 2 weeks free accommodation, until candidate find a place to rent.
Phone, mobile & internet discounts with OTE.
€20 children gift and €60 Christmas check.