Customer Service Representative - Prague

Náplň práce, pravomoci a zodpovědnosti

DAY IN LIFE

We are looking for a driven and people oriented Customer Service Representative to join our growing team in Prague.

In this role, you will be a main contact for internal and external Medtronic customers. You will ensure all customer queries are answered promptly and appropriately based on the knowledge of customer specifics across all divisions. You will support order to cash process by close cooperation with sales team, finance department and European logistics operations.

Main responsibilities include:

* Place customer orders and claims into SAP
* Follow-up on customer queries via phone or email (regarding product portfolio, price, availability)
* Close cooperation with Back Office team, Pricing department and Sales team
* Send invoices to customers by post or email, cooperate with Finance department
* Take ownership of unresolved cases and follow-up with appropriate department
* Opening customer accounts and customer records maintenance
* Participating in projects related to ordering and logistics processes implemented in Czech Republic
* Conduct other tasks upon need to assure outstanding quality of service delivered to customers

YOUR MOVE

Is this the position you were waiting for? Then please apply directly via the apply button!

CAREERS THAT CHANGE LIVES

Medtronic offers you a professional, international, dynamical and high quality working environment, where personal development is stimulated and personal initiatives are encouraged. Your Development Plan will challenge you to further develop your personal skills and competencies, to build your career within our global organization.

Minimální požadované vzdělání: Secondary with school-leaving examination

Znalosti

• Language skills
  • Czech - Proficiency (C2)
  • English - Upper intermediate (B2)
  • Slovak - Proficiency (C2)

Osobnostní předpoklady a dovednosti
MUST HAVES

* Secondary school education with graduation examination
* Native in Czech or Slovakian language
* Fluent written and spoken English
* Ability to handle multiple and complex tasks
* Customer focused, "take ownership"
* Fluent written and spoken English
* IT literacy

NICE TO HAVES

* Strong communication skills (written and oral) with positive approach to others with ability to handle conflicts amicably
* SAP knowledge is an advantage.
* Accurate, independent, responsible, able to prioritize and work under pressure, team player
* Ability to constantly learn about new products and working procedures and adapt to changing environment

Práce v oboru: Administrativa, Obchod, prodej, Zákaznická podpora

Lokality: Praha