Functional Application Manager (Cisco)

Náplň práce, pravomoci a zodpovědnosti

Change management
-Advice/discuss new requests with demand management
-Support demand management with creation of functional design
-Implement functional design
-Instruct and cooperate with developer during realization technical changes
-Execute end to end testing of the solution
-Handover of delivered functionalities to both business responsible and IT operations including relevant documentation
Release management
-Prepare and execute releases
Incident management
-Execute Second and third line support for incidents
Problem management
-Analyze recurring incidents, propose structural solutions and handover to demand management
External partners
-Contact, escalate and coordinate incidents and changes
General
-Maintain and share knowledge on specific area using available resources (webinars, focus groups etc.)
-Actively participate in improvements in the incident and change management processes

Jiné výhody

Are you interested in this position? Please fill in the contact form or send us your CV both in English and Czech language with the ref. number in the subject of your application.

If you have had an interview in Grafton already, please contact your consultant directly via e-mail.



For more related job opportunities visit www.grafton.cz/en/job-search?disciplines=it-telekomunikace


Please read carefully the text below and attach it to your e-mail/letter.
I agree that company Grafton Recruitment, Na Porici 3a, Praha 1, will process my private personal data towards mediation a job (filing, editing, sorting and its providing to a third party whose identity will be communicated to me) in accordance with legislative act number 101/2000 Sb. "O ochraně osobních údajů" until written form revocation. I confirm being awarded of my rights in connection with access to and protection of information. For exact wording of §12 and §21 please go to http://www.uoou.cz/uoou.aspx?menu=4&submenu=5&loc=20.

Osobnostní předpoklady a dovednosti
-Bachelor Information Technology
-experience as Functional Application Manager or similar
-Specialist/expert knowledge about one or multiple processes and technologies:
-Communication & Mobile Managment – Cisco Call manager, Unified communication, Citrix Xen Mobile, Mobile Iron, etc
-Collaboration tools – Cisco Spark, Slack, Skype for business (or Microsoft Team), Confluence
-Service/Project management – JIRA, Topdesk, Servicenow, etc
-English level B2
-Communication skills
-Listening skills
-Analytical
-Problem solving skills
-Accurate
-Adaptability
-Anticipate
-Detail-oriented

Práce v oboru: IT

Lokality: Brno