Senior Order Taking Specialist

Náplň práce, pravomoci a zodpovědnosti

Main characteristics:
-Work in a quick changing environment
-Intensive use of different (several) SAP order systems and other home made systems
-Intensive use of different tools to receive orders: EDI Station, Fax server, mail server

Key dimensions:
-KPIs: operational KPI defined for the process
-Targets: personal targets, internal or external client satisfaction, department budget
-Support BU target achievement
-Respect of SLA's

Key contacts: (internal - external)
-Customers (exceptionally)
-CSC Agents
-Local Back Office Employees
-BSC Employees
-Field Sales & Key Account Management Off Trade

Accountabilities
-Capture all incoming orders from customers or AB InBev country organizations by fax, mail, EDI,. For returns the order taker can receive instructions from the CSC Agent to enter the order in the system.
-Enter orders in and other systems according to the systems in use in the countries in scope for CSC
-Verify completeness, availability of product, customer credit, (and pricing), verify if there are specific logistic rules. The order taker must also take into account the specifications of the Customer master data.
-Monitor and solve (ERP, IDoc, ECP etc.), Basware and other system failures that don't require interaction with customers.
-Archive documentation received from customers
-Act as expert within the team
-Expected to take up coaching and coordination within the team
-Serve as potential back-up for the Team Lead
-Act as an owner and SPOC for regression testing within the team in case of new system/process implementation
-Full responsibility for part time OT Officers (operational 121s, feedback etc.)

Minimální požadované vzdělání: Secondary with school-leaving examination
Pozici vyhovuje i uchazeč se vzděláním: Follow-up/Higher Professional Education

Znalosti

• Language skills
  • English - Upper intermediate (B2)

Osobnostní předpoklady a dovednosti
Qualifications and Technical competencies required:

-Experience in working in an ERP environment preferred
-Experience with SAP order module preferred
-Behavioral Competencies
-Good communication skills
-Work in a multi-cultural environment
-Highly customer & service oriented mindset
-Responsibility and reliability
-Basic business sense
-Good analytical and problem solving skills
-Highly results focused
-Ability to generate team cooperation
-Ability to be flexible with position duties and scope of work
-Ability to work on own initiative and prioritize workload effectively
-High level of accuracy
-Hands-on mentality & pro-active attitude

Technical Competencies :
-Knowledge of SAP or other ERP applications
-Computer skills (Outlook, Word, Excel, PowerPoint, etc)

Language skills
-Fluent in English (spoken, reading and writing)

Práce v oboru: Obchod, prodej, Zákaznická podpora

Lokality: Praha