Technical Specialist with Russian

Náplň práce, pravomoci a zodpovědnosti

Job Description:

Working as a Customer Advisor with Russian and English you are responsible for friendly and effective customer technical telephone support for customers with technical questions which are concerning smart phones and different telecommunication devices.
Everything we do is in service of the client. Everything we build grows out of their needs.

Duties include:

• Communicate with customers via phone
• Identify customer needs and resolving mostly soft related issues.

Jiné výhody

We offer:

1. Friendly and international team, modern office close to the city centre and next to metro station;
2. Initial trainings with focus on communication with customers skills and technical details
3. Employment contract for 40 hours per week with probable prolongation after one year;
4. Competitive salary plus bonuses and benefits;
5. Flexible shifts between 6 am till 10pm Czech time. Each of them has 9 hours – 8 
working plus 1 hour lunch break;
6. Working days: Monday-Sunday. Work on Saturdays and Sunday is 10% extra 
paid;
7. Vacation: 4 weeks of paid vacation per calendar year.

Minimální požadované vzdělání: Secondary with school-leaving examination
Pozici vyhovuje i uchazeč se vzděláním: Follow-up/Higher Professional Education, University education (Master's degree), University student, University education (Bachelor's degree)

Požadovaná praxe

• Pozice je vhodná pro absolventa

Znalosti

• Language skills
  • English - Intermediate (B1)
  • Russian - Proficiency (C2)

Osobnostní předpoklady a dovednosti
• Excellent communication skills
• Detail-oriented, stress-resistance
• Knowledge of Russian (native speaker) and English (at least B1 level)

Práce v oboru: Administrativa, Zákaznická podpora

Lokality: Praha