Collections Agent with German and English

Náplň práce, pravomoci a zodpovědnosti

• You reach out to customers to collect payment for overdue bills, loans, or other payments. You act as the liaison between creditors and customers and manages overdue accounts.
• Ensuring that correct resolutions are found and involve appropriate areas in resolving problems when needed;
• Actively participating in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base;
• Demonstrating understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings;
• Developing and improving your product knowledge, business- and professional skills.

Jiné výhody

– 5 weeks of holiday, meal vouchers, recreation/wellness vouchers, pension/life insurance etc.

Minimální požadované vzdělání: Secondary with school-leaving examination

Znalosti

• Language skills
  • English - Upper intermediate (B2)

Osobnostní předpoklady a dovednosti
• 0-2 years relevant experience 
• Previous OTC B2B experience, preferably handling large Collection/Disputes Resolution portfolios;
• Experience with accounting systems; SAP would be a plus;
• Competent Microsoft Office user: Excel, Word and Power Point;
• Written and spoken ability to communicate in German for client interaction (C1 Proficiency required - CEFR standards);
• Written and spoken ability to communicate in English for Accenture interaction ;
• Strong interpersonal and communication skills to be effective with Accenture management, team members and client;
• Ability to solve urgent matters and work under pressure;
• Ability to prioritise and schedule workload;
• Reliable, active approach striving for process improvement;
• Responsibility, accuracy;
• Team player.

Req. Code : 00428117
Division/Department : Accenture

Práce v oboru: Bankovnictví, pojišťovnictví, finanční služby

Lokality: Praha