Assistant, Customer Support Specialist, Receptionist
Místo práce: Praha
Druh pracovního poměru: full-time
Náplň práce, pravomoci a zodpovědnosti
Expedia® Lodging Partner Services (LPS) connects hotel partners to the world's largest travel marketplace, with more than 140 branded sites in 70 countries. Our network of premier brands provides access to over 53 million monthly travel shoppers.
As the frontline support organization to Expedia's lodging supply partners, our Global Supply Organization (GSO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers/market managers (we take this seriously; the GSO organization has around 1300 employees based in approximately 30 countries and is growing).
We are responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia, Inc. and its affiliates. Key GSO functions include contract loading, settlement/reconciliation, content management (written, media, ratings), technical support, pre-travel support (e.g., schedule changes, relocations), training and corporate wide localization.
Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team. In this position, you will focus on providing inbound and outbound support to Expedia hotel partners.
You will be dedicated and compassionate when dealing supplier and will work closely and professionally with other departments to ensure the best resolution. You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.
Your key responsibilities will include:
* Responding to inventory management inquiries
* Contacting lodging partners to resolve issues (questions, changes, etc.)
* Proactively call lodging partners to resolve any anticipated future issues
* Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc
* Providing supplier self-service support and maintenance
* Maintaining strong vendor relations with a positive attitude and outgoing nature
* Adhering to defined procedures, standards and performance expectations
Jiné výhody
Exceptional benefit package:
* Competitive salary
* Bonus scheme
* 5 weeks holiday
* New offices in the center of Prague
* Healthcare, Private Medical Care
* Life insurance
* Pension Plan
* Wellness and Fitness Reimbursement
* Meal Vouchers
* Travel Discounts, Travel Allowance
* Public Transport Support - yearly transportation pass for free
* Service Award Program