HR Specialist/Coach

Náplň práce, pravomoci a zodpovědnosti

The successful candidate will be responsible for an international team of Tour Guides leading Senior Americans on our Land & Cruise tours.

WHO WE ARE LOOKING FOR
Hiring Manager/Corporate Culture Trainer with experience in Performance Management/Coaching and Team development

• A strong and engaging leader who is flexible, creative, independent and highly organized
• Previous experience in training, coaching and/or managing people (Travel sector is an advantage)
• Excellent verbal and written command of the English language, knowledge of German is a plus
• Proven ability to motivate people while building relationships based on trust, accountability, and mutual respect
• General administrative skills including working knowledge with databases and Microsoft Office
• A self-starter who is able to prioritize projects based on the needs of the business
• Demonstrated success in making tough decisions and taking risks
• Ability to travel up to 50% of the time and willingness to invest in longer work hours
• Dependability, candor, strong work ethic, time management are all pre-requisites

RESPONSIBILITIES INCLUDE
• Hire and train Tour Guides based on their culture fit with our Company Values (skills and experience are second):
o Develop hiring and training plans to staff all departures with high performing Tour Guides
o Lead Tour Guide meetings and trainings in office environment and on the road trip simulations
o Develop individual training plans for newly hired Tour Guides
• Drive achievement of Regional Excellence Goals through:
o Live coaching of Tour Guides over the phone, via Skype, and in person
o Ride along with Tour Guides while on tour to support performance
o Assigning Tour Guides based on past performance and company needs
o Terminate low performers
• Interact regularly with travelers on site
• Offer 24/7 emergency support for all Tour Guides
• Manage all administrative duties while on the road and in office:
o Read all passenger quality reports and comments to develop coaching plans for Tour Guides
o Create and distribute Newsletter to Tour Guides
o Weekly reporting to Regional Leader and to Boston HQ

Minimální požadované vzdělání: Follow-up/Higher Professional Education
Zaměření, obor: Tourism
Pozici vyhovuje i uchazeč se vzděláním: University education (Bachelor's degree), University education (Master's degree)

Znalosti

• Language skills
  • English - Advanced (C1)

• Computer skills - user
  • Microsoft Excel - advanced
  • Microsoft PowerPoint - advanced
  • Microsoft Word - advanced

Požadovaná praxe
2 let

Osobnostní předpoklady a dovednosti
Experience in hiring, training, coaching and managing individual and Team performances
• HR Experience in corporate culture Hiring/Training
• Proven ability to motivate and manage people to achieve quality results
• Able to prioritize key actions to achieve goals and is a self-starter
• Demonstrated success in making tough decisions and taking risks
• Ability to communicate 1x1 using a feedback model
• Ability to drive performances in a fast pace environment
• Confidence in Public Speaking and Presentation
• Proficient in Microsoft Word and Excel
• Travelling 50% of time
• Experience in Travel Business is preferred

Práce v oboru: Management, Lidské zdroje a personalistika

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