Technical Support Advisor with Czech

Náplň práce, pravomoci a zodpovědnosti

Working as a Technical Support Specialist, you are responsible for friendly and effective customer technical telephone support for customers with technical questions which are concerning smart phones and different telecommunication devices.

Most of the time you are the first point of contact for customers calling our contact center. You provide technical support to our customers (business-2-consumer) and try to exceed their expectations during each call. Customer Advisor is always portraying the company in a positive light and effectively managing sensitive issues.

Jiné výhody

• Friendly and international team, modern office close to the city center and next to metro station;
• Initial trainings with focus on communication with customers skills and technical details
• Employment contract for 40 hours per week with probable prolongation after one year;
• Competitive salary plus bonuses and benefits;
• Shifts from 8 am till 5 pm;
• Vacation: 4 weeks of paid vacation per calendar year.

Minimální požadované vzdělání: Secondary with school-leaving examination
Pozici vyhovuje i uchazeč se vzděláním: Follow-up/Higher Professional Education, University education (Master's degree), University student, University education (Bachelor's degree)

Požadovaná praxe

• Pozice je vhodná pro absolventa

Znalosti

• Language skills
  • Czech - Proficiency (C2)
  • English - Intermediate (B1)

Osobnostní předpoklady a dovednosti
• Native Czech;
• Conversational English;
• Customer care experience is a big advantage;
• Open minded and flexible personality;
• Willingness to learn

Práce v oboru: Administrativa, Zákaznická podpora

Lokality: Praha