Receivables Management Analyst with German & English

Náplň práce, pravomoci a zodpovědnosti

This role involves managing the collections process for the EMEA market by liaising with both client  and Accenture resources to expedite payment and resolve any issues
 
Responsibilities include:

• Call clients following a well defined process to ensure invoices received, approved and negotiate payment date in accordance with payment terms.
• Work with other parts of the CCMS (OTC) Process
• Document calls and all communication in Collection Tool with updates,  and follow through to next steps as appropriate.
• Escalate disputes to Client team, understand and implement resolution as appropriate.
• Resolve bottlenecks preventing payment eg:client does not have copy invoice, no P.O. quoted.
• Negotiate promise to pay dates and escalate if agreement cannot be reached.
• Build and maintain strong relationship with both client and Accenture client team, to expedite payments and improve cash flows.
• Report on key reasons for non payment and recommend remedial action. Consistently reach collection target, reduce Days Billing Outstanding and ensure  overdues are kept to a minimum.

Jiné výhody

– 5 weeks of holiday, meal vouchers, recreation/wellness vouchers, pension/life insurance etc.

Minimální požadované vzdělání: Secondary with school-leaving examination

Znalosti

• Language skills
  • English - Upper intermediate (B2)

Osobnostní předpoklady a dovednosti

• Fluent in German (B2 - C1), communicative in English (B2)
• Experience in a high value, high volume credit control environment is a plus
• Other roles involving extensive Customer Contact will also be considered.
• Strong interpersonal skills will enable this person to communicate well with external and internal clients and customers at a variety of levels within the organisation.

• Good communication and negotiating skills are critical in this role.
• Self motivation is key to ensuring the ongoing success of this function.
• A high level of organisational skills are required to ensure accurate records of contacts and reporting.
• The ability to work to a well defined process, dealing with exceptions as they occur.
• Strong numerical skills.

Práce v oboru: Bankovnictví, pojišťovnictví, finanční služby

Lokality: Praha