IT support

Osobnostní předpoklady a dovednosti
IT Support Specialist with fluent English (Prague)

Are you experienced in providing the 1st or the 2nd level IT Support and you really have fun doing the job? Would you like to relocate to one of the most beautiful cities in Europe and enjoy the nice offices in the center, international environment and young, „fresh“ people?

Our client is a well established international business company active in the travel industry. They have really nice and luxurious offices in the center of Prague and their name among the expats is connected to great experience.
We are looking for a candidate for the position of „Internal IT support specialist with English“.
The candidate will provide internal IT support services for the affiliates in different countries worldwide. The suitable candidate will be a part of the global team of IT specialists, each specialist will have individual work on interesting projects.

What will be your task:
• Ensure the reliability of IT services and increase the satisfaction of clients – your colleagues might call or mail you that their PC, printer etc. is not working. Your task will be to make sure you get it up and running again. Can you?
• Improve the quality and availability of IT infrastructure (HW, SW, telecommunication, business applications, customer connection, ATM, etc.) to the end users
• Creating a detailed technical documentation and standard operational procedures
• Monitoring and solving problems with IT infrastructure relating to routine operational issues including failures
• Working with your clients – communication in English via phone and email
• Dealing with complex cases and cooperation with the team leader whenever necessary

Requirements:
• Technical high school or university education (IT degree or education, or appropriate experience)
• Experience in a call center or helpdesk support in an international company is an advantage
• Essential is fluent ENGLISH (min. C1 level) – daily use, other languages are welcomed
• Ability to adapt to changing conditions, work in quickly developing environment
• Analytical thinking and excellent communication skills
• Ability to work independently and also in a team

Práce v oboru: IT

Lokality: Praha