Application specialist with German

Osobnostní předpoklady a dovednosti
Our partner, one of the leading IT companies in the world, is searching for new colleagues into their HR Customer care department.

What will be your role?
• Provide application support and assistance related to applications and other tech tools and products for scientist and medical specialists within pharmaceutical environment
• Application support, 1st and 2nd level technical support (calls/tickets/user interaction)
• Provide prompt responses to questions from client’s site (scientists, medical experts)
• Documentation of problems and knowledge database creation
• Regular reporting and Process Improvement activities if needed
• Consult with IT experts, if the appropriate course of action in unclear
• Monitoring activities, correct assignment and troubleshooting
• End-users trainings if applicable

What do we expect from you?
• Experience in similar position as Application Support, IT Helpdesk Support or another relevant customer care and support position within international environment
• Strong technical skills (computer skills, hardware and software knowledge – OS, Office, Communication apps)
• Language skills: fluent English and German are required
• Excellent communication skills
• Strong problem solving skills and analytical abilities
• Ability to work independently as well as in the team; team player and supportive personaL
• Attention to detail; willing to follow direction and best practices
• Flexibility regarding working hours
• Candidates have to declare criminal record extract later during the onboarding session

What is it for you?
• Broad range of activities and tasks and projects
• Further development and learning
• Friendly working environment
• Active using of foreign languages
• Competitive salary and various benefits
• flexible working environment
• support of employee’s development
• attractive and fair conditions
• work on ambitious and challenging projects and services
• cooperate with interesting customers from major global regulated industries to local mid-sized growing businesses.
• Dedicated & independent people management
• > 90% permanent contracts
• Friendly and supportive environment
• Regular employee events and team building
• Regular news on SharePoint and info events to meet face-to-face

Práce v oboru: IT

Lokality: Praha