IT helpdesk support engineers – UK based permanent positions

Náplň práce, pravomoci a zodpovědnosti

Basic salary up to £45000 per year plus benefits!!!

Our client is an award winning privately owned organisation providing business critical IT services including Cloud, Voice Services and Connectivity. They are currently seeking Support Engineers who have experience working with Virtualisation products and server support in a helpdesk or managed services environment.
Successful candidates will provide helpdesk and remote desktop support, acting as the primary point of contact for all technical issues.

The role includes:
• Responding to incoming calls, ensuring accurate logging and call resolution priorities are met.
• Escalating issues within the Service Desk team to ensure maximum levels of customer satisfaction.
• Troubleshooting customer technical faults and work with external vendors/service providers to achieve fault resolution.
• Working as a team to deliver timely resolutions to customer requests received via telephone, email and automated monitoring.
• Maintaining professional working relationships with customers, suppliers and work colleagues.

You will need:
• Experience in technical support, including Windows Servers, Microsoft Exchange, Microsoft Active Directory, Desktop, Microsoft SQL Server 2000-2014.
• Experience in managing/troubleshooting VMWare and/or Virtualisation technologies.
• Working knowledge of Networking (DNS, DHCP) and Storage (SAN, NAS)
• Candidates will ideally be MCP, MCSA or VCP certified.
• Experience of building servers would be an advantage.

You should be able to demonstrate:
• Previous experience in a busy customer facing IT helpdesk role for min. 12 months essential.
• Ability to provide customer focused services.
• Ability to work under own initiative, manage your own time and work to deadlines.
• Strong interpersonal and communication skills, customer facing techniques and listening abilities.
• Excellent English communication skills essential.

Jiné výhody

Benefits include:
• Excellent basic salary, up to £45k depending on experience.
• 25 days paid holiday, plus 3 days ‘charity’ leave
• Contributory pension scheme
• Assistance with travel (London based)
• Life Assurance
• Private Medical Cover
• Childcare Vouchers

Minimální požadované vzdělání: Secondary with school-leaving examination
Zaměření, obor: IT
Pozici vyhovuje i uchazeč se vzděláním: Follow-up/Higher Professional Education, University education (Master's degree), University education (Bachelor's degree), Postgraduate (Doctorate)

Znalosti

• Language skills
  • English - Upper intermediate (B2)

• Computer skills - user
  • Microsoft Windows - advanced

• Computer skills - programmer
  • Microsoft SQL Server - advanced

• Computer skills - administrator
  • VMware ESX - advanced

Řidičský průkaz
B

Požadovaná praxe
1 let

Osobnostní předpoklady a dovednosti
Candidate should be able to work in the fast, busy environment.

Práce v oboru: IT

Lokality: