Customer Advisor with Czech and English

Náplň práce, pravomoci a zodpovědnosti

As a Customer Advisor, you are responsible for the effective and customer-friendly telephone support for customers of the client with technical questions concerning smart phones and other telecommunication devices.

Most of the time you are the first point of contact for customers calling our contact center. You provide technical support to our customers (business-2-consumer) and try to exceed their expectations during each call. Customer Advisor is always portraying the company in a positive light and effectively managing sensitive issues.

Jiné výhody

• Work for one of the most renowned companies in the world;
• Initial and ongoing professional trainings with the focus on products and communication;
• Employment contract for one year with the possibility to prolong;
• Competitive salary, bonuses and benefits, refreshment in the office, relax room;
• The opportunity for professional and personal growth;
• Friendly team;
• Modern office near Invalidovna metro station;
• Working hours: Monday – Friday, 8:00-17:00.

Minimální požadované vzdělání: Secondary with school-leaving examination
Pozici vyhovuje i uchazeč se vzděláním: Follow-up/Higher Professional Education, University education (Master's degree), University student, University education (Bachelor's degree)

Požadovaná praxe

• Pozice je vhodná pro absolventa

Znalosti

• Language skills
  • Czech - Proficiency (C2)
  • English - Intermediate (B1)

Osobnostní předpoklady a dovednosti
• Native Czech;
• Conversational English;
• Customer care experience is a big advantage;
• Open minded and flexible personality;
• Willingness to learn.

Práce v oboru: Administrativa, Zákaznická podpora, Manuální a dělnické profese

Lokality: Praha